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Electronic Complaints Book

The electronic complaints book, created following the changes made by Decree-Law 74/2017, of 21 June, to Decree-Law 156/2005, of 15 September, which establishes the legal regime for the complaints book, to consumers and users who wish to submit complaints in a dematerialized form, exercising their right to complain electronically.

Therefore, and in order to comply with the current legislation in force, we inform our valued customers and the general public that, in order to exercise their right to complain, they may use the platform electronically.